For the Washington Capitals please call (202) 266-2200; for the Washington Valor, Washington Mystics and Washington Wizards please call (202) 661-5000.
How can I purchase tickets to an event or game at Capital One Arena?
Capital One Arena is a Ticketmaster building so all tickets to all events can be purchased either through the box office or any other Ticketmaster retail location, online at www.ticketmaster.com or via Phonecharge at 1-800-745-3000.
What does it mean when I purchase a ticket online or via Phonecharge and it says “Credit Card Entry”?
When tickets are purchased either online or via phone, and Ticketmaster describes the tickets as “Credit Card Entry,” it means the tickets purchased are paperless tickets. The credit card used to purchase the tickets will be needed to enter the building. A seat locator slip will be printed after the credit card is scanned and will serve as a ticket stub. A photo ID will also need to be presented along with the credit card on the day of the show. For more details and information on the “Credit Card Entry” or paperless ticketing, please click here.
What does it mean when I purchase a ticket online and it says “Print at Home”?
When tickets are purchased online, the customer is offered the option to “Print at Home”. This option allows the customer to print out tickets at the time of purchase on a printer connected to the computer used for purchase. Ticketmaster previously described this option as Ticket Fast. The Capitals and the Wizards do not offer this option for tickets to their games. For more details and information about printing at home, please click here.
How do I find out more information about becoming a corporate sponsor for the Capitals, Mystics, Valor, Wizards or Capital One Arena?
Please contact our corporate sponsorship department with Monumental Sports & Entertainment by calling (202) 628-3200.
How do I report an issue or concern while at an event?
Please text MSE [space] the issue and LOCATION to 69050. Then someone will respond and be able to assist.
Are gift cards available for events and games?
Yes. Ticketmaster sells gift cards that are good for music, sports and entertainment events. Gift cards can be purchased at most Ticketmaster retail locations. Gift cards can be redeemable for Capital One Arena events, but only at Ticketmaster retail locations. Capital One Arena does not accept gift cards as payment at the box office.
How do I know if an artist will be performing at Capital One Arena and when tickets are going to go on sale?
Shows are posted on the website as soon as all of the information is confirmed for a show including ticket prices and when tickets are going on sale. Another way to see where an artist will be performing on their tour is by visiting www.pollstar.com.
At what age are you required to have a ticket to an event at Capital One Arena?
Children 3 years and older require tickets to all concerts, basketball and hockey games, which includes the Washington Capitals, Washington Mystics, Washington Valor, Washington Wizards and the Georgetown Hoyas. Tickets for the Harlem Globetrotters are also needed for children 3 years and older. For Monster Jam and Disney on Ice events, children 2 years and older require a ticket.
How long do concerts normally last?
Most concerts last about 2 ½-3 hours in length, not including any intermissions or set changes, and usually end by 11 p.m.
How long do family shows like Disney on Ice last?
Most family shows last about 1 ½-2 hours and normally have an intermission.
What is the best way to dress for a Disney On Ice show?
We suggest you dress comfortably. The temperature in the arena is typically 10+ degrees cooler than outside, so a light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena. Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense. Costumes worn by guests 14 years of age or older are not permitted.
When do doors open for an event at Capital One Arena?
Doors open an hour before show time or game time, unless indicated otherwise.
Are cameras allowed into the building?
Still cameras are allowed for all basketball, football and hockey games. For more specific details on the types of cameras allowed, please click here. For concerts, the camera policy varies from show to show, however, video cameras and recorders are not allowed for any concerts, games or events.
Can I bring in my own food and beverages?
Outside food and beverages are not allowed to be brought into the arena for any event. We encourage patrons to visit one of the many restaurant options available in the surrounding area prior to attending an event or visit one of our concession stands offering a variety of food options during an event. Options include vegetarian, vegan and gluten-free. For the most current list of food and beverage offerings at Capital One Arena, please download the Capital One Arena mobile app and do a search via the arena map.
What kind of soft drinks does Capital One Arena have?
Capital One Arena offers PepsiCo products including Pepsi, Mountain Dew, Tropicana, Lipton and Aquafina water.
Do you have a list of items that are NOT allowed into Capital One Arena?
Yes, please reference this list of prohibited items before attending an event at the arena. We also have a code of conduct for fans attending events.
Is there a security policy for Capital One Arena?
Yes, Capital One Arena has a standing security policy for all events at the arena. Please click here for more details.
Can I bring a stroller?
Yes you can bring a stroller with you to the arena, however it will need to be checked in with our Guest Services staff prior to going to your seat. Please go to the Guest Services area outside of Section 102 and our staff will direct you to the area where strollers can be checked in. Upon completion of the event, you can then pick up your stroller.
Is smoking allowed in the building?
Smoking is not allowed inside Capital One Arena. This is a smoke-free facility. If you would like to smoke while attending an event at the arena, you can exit after the event starts from almost any exit. Upon exiting you must get your hand stamped and then re-enter the arena through the main entrance on F Street.
Where can you park if driving to an event at Capital One Arena?
Capital One Arena has its own parking garage located on 6th Street NW underneath the building and is only open for concerts at a charge of $30 for event parking. The garage is not open for public parking for Washington Wizards or Washington Capitals games. Accessible parking locations are available on a first come, first served basis and are not guaranteed. During NBA and NHL playoffs, parking is by permit only. The garage opens 1 ½ hours before game/show time and closes 1 hour after the conclusion of the game or event. Maximum clearance for the Capital One Arena garage is 6’8″.
In instances where the Capital One Arena garage is closed to the general public for events, there are several public parking garages near the building that would be viable options: Gallery Place parking garage on 6th Street NW; the public garage next door to Rosa Mexicano restaurant on F Street NW; and the public garage located near 7th and I Streets NW.
What’s the closest Metro stop to Capital One Arena?
The Gallery Place/Chinatown Metro stop on the Red line drops-off right at the arena. Additional Metro stops within a few blocks include Navy-Archives Penn Quarter, Metro Center and Judiciary Square. Metro is open until 11:30 p.m. Monday-Thursday, 1 a.m. on Friday and Saturday, and 11 p.m. on Sunday. Click here for details.
Where is the box office/will call located? What are the hours of operation?
The main box office and will call windows are located at F Street NW. The Box Office will be open Monday-Saturday from 10 a.m. to 5:30 p.m as well as event days. On the day of an event, the box office will stay open until about 1 1/2 hours after the show starts. Will Call opens 1 1/2 hours before the show starts or you can pick up your tickets during regular box office hours.
The Capital One Arena box office is no longer a Ticketmaster retail outlet. We will only sell for Capital One Arena events. On the first day of an on sale for a concert, tickets will not be sold at the box office.
Where are the entrances to Capital One Arena?
There are four entrances to the building: the main entrance on F Street NW, Gallery Place, Stairwell 4 (located near 7th and G St), and Stairwell 5 (located near 7th and F St). The entrances used may vary by event.
Where do they set up the stage for concerts?
Most concerts are set up in an end stage format in which case the stage is located on the West end of the building, where The PwC Club restaurant is located. If the concert is in the round or center stage, then the stage will be in the middle of the floor. The seating charts provided on the website provide a general idea of the different seating arrangements for an end stage and center stage event.
Where is seat No. 1 located in each row/section of the arena? How many seats are in a row and how many rows are in each section?
If you are seated in the section and looking at the floor, seat No. 1 will be to the left hand side of that row. The same is true of sections on the floor – if you are seated in the section and facing the stage, seat No. 1 is to the left hand side. (i.e. Seat No. 1 in section 200 is closest to section 229, and seat No. 1 in section 110 is closest to section 109.) The number of seats in each row and the number of rows in each section varies according to the capacity of the event. Most sections have rows of 20-24 seats.
For Wizards games, where are the box seats located?
The box seats for the Wizards games are located behind the baskets. If you have a ticket in Box E, you’re behind the basket on the East end of the building. If you have a ticket in Box W, you’re behind the basket on the West end of the building.
How can I request auction items or donations from the Washington Capitals, Washington Mystics or Washington Wizards?
Washington Capitals: To request an item for your auction or fundraising event from the Washington Capitals please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests will not be accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Capitals website.
Washington Mystics: To request an item for your auction or fundraising event from the Washington Mystics please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests will not be accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Mystics website.
Washington Wizards: To request an item for your auction or fundraising event from the Washington Wizards please fill out the online donation request form. Requests must be submitted at least six weeks in advance of your event and only organizations within the DC metropolitan area will be considered. Donation requests are no longer being accepted via mail or fax, and submitting a request does not guarantee an item for your organization. Organizations approved for a donation must adhere to all of the guidelines listed on the Wizards website.
How can I get a backstage pass for a concert?
Unfortunately, backstage passes are not something for which you can make a request. Backstage passes are issued by the representatives of the performers just like any invitations to any private function, and are not available to the general public.
It’s my anniversary and/or my birthday and I’d like to have an announcement made at a concert or put up on the scoreboard during a hockey or basketball game?
For concerts, special announcements are not possible as the PA system is used strictly for announcements pertaining to the show. Any video screens that are used during a show are brought in by the individual tours and are pre-programmed for content pertaining to the show. Capital One Arena’s scoreboard is typically not used during concerts.
For Washington Capitals games, fans can place written announcements on the main center hung video board for a minimum donation of $25 to Monumental Sports & Entertainment Foundation. Announcements run once during first intermission after Mites On Ice. Message requests must be received by no later than the close of business on the day before the game. For weekend and Monday games, message requests must be received the Friday before the game by 12 p.m. Please note that the Washington Capitals reserve the right to accept or deny any announcement dependent on its content. CLICK HERE to submit an announcement application form. For more information on messages being displayed, contact Capitals Membership Services at 202.266.2350 or email@example.com.
For Washington Wizards games, fans can place written announcements on the main center hung video board for a minimum donation of $25 to Monumental Sports & Entertainment Foundation. Announcements run once during halftime after halftime entertainment. Message requests must be received by no later than the close of business on the day before the game. For weekend and Monday games, message requests must be received the Friday before the game by 12 p.m. Please note that the Washington Wizards reserve the right to accept or deny any announcement dependent on its content. CLICK HERE to submit an announcement application form. For more information on messages being displayed, contact Monumental Sports & Entertainment Foundation at 202.266.2212 or firstname.lastname@example.org.
For Washington Mystics games, fans can place written announcements on the matrix boards for a minimum donation of $25 to Monumental Sports & Entertainment Foundation. Announcements run on the side LED boards (not the center-court video board) during pre-game at approximately the 30-minute mark before tip-off and during approximately the first five minutes of halftime. Orders must be received by 12 p.m. the day prior to the date of the game. For weekend and Monday games, orders must be received the Friday before the game by 12 p.m. Please note that the Washington Mystics reserve the right to accept or deny any announcement dependent on its content. CLICK HERE to submit a matrix board announcement application form. For more information on messages being displayed, contact MSE Foundation at 202-266-2212 or email@example.com.
Do you have accessible seating in all levels of the arena? What do I do if I need a sign language interpreter or have already purchased tickets to an event and now need special assistance in getting to my seats?
Yes, we do have accessible seating available in all levels of the arena. Please contact our Accessible Seating department for assistance in requesting an interpreter as soon as an event goes on sale. Our Accessible Seating department can also assist you in getting you to your seats by calling them at 202-661-5065. Please allow at least 24-48 hours for them to return your call.
Is there a Designated Driver program at Capital One Arena ? Yes, the main concessionaire, Aramark, provides free soda to those who sign up as a Designated Driver by the cart located near section 107. A cup is provided whereby the Designated Driver can then go to a concession stand to get free soda.
What hotels are nearby Capital One Arena?
The Hilton Garden Inn is the preferred hotel partner of Capital One Arena and the Washington Capitals, but there are several hotels near the arena. Below are several different options including the phone number and distance from the arena to the hotel. For complete listings, please visit www.washington.org.
Hilton Garden Inn*: (202) 783-7800; 0.9 miles
Hotel Monaco: (202) 628-7177; 0.1 miles
Courtyard Marriott: (202) 638-4600; 0.2 miles
Renaissance Hotel: (202) 898-9000; 0.3 miles
Hampton Inn: (202) 842-2500; 0.3 miles
Grand Hyatt: (202) 582-1234; 0.4 miles
Marriott Metro Center: (202) 737-2200; 0.5 miles
*Preferred hotel partner of Capital One Arena and the Washington Capitals.